Given below is a comparison of the three Managed IT Services packages that we offer.

ServiceBronzeSilverGold
Guaranteed Response Time for Critical or High Issues
1 hour
1 hour
30 min.
Agent Based Support Tools + Remote Access Software
System Automated Monitoring & Ticket Generation
Updates, Patching, & General Maintenance
Warranty Renewal Management
License Renewal Management
Asset Management & Reporting
Custom Reporting & Alerts
Unlimited Helpdesk and Remote Support,
Managed Backup & Restore Services
Onsite Support
Virtual CIO Services
Hardware & Software Upgrade Labor
10% Off Uncovered Labor Services
IT Infrastructure Moves
Hardware & Software Replacement
Onsite Scheduled Monthly Maintenance
Operating System Upgrade Labor
24/7 Remote & Onsite Support
15% Discount for New Procurements
25% Labor Discount for New Implementations