People don’t care how much you know, until they know how much you careTheodore Roosevelt

At StepUP IT, we are very customer focused. Everything we think, plan, and do revolves around our clients. We strongly believe that our role is that of a partner, and we work jointly with your team to make IT simple, effective, and affordable for your business.

We strive to:

  • Be honest, empathetic, and courteous when working with our clients
  • Stay technically adept and updated within the solutions we provide
  • Always place our client’s best interests above anything else

COMPANY HISTORY

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Our company’s origins go back to 2001, when company founder and CEO, Darrell Stepper, was working for a local IT integrator as their Engineering Team Manager, leading a team of more than 20 engineers. He decided to branch out on his own, because he knew he could offer more personalized, local, and customer-centric solutions to the very businesses that he had taken care of for so many years. He decided the best way to do that was to start his own IT consulting company, StepperConsulting

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WHY STEPUP IT?

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Successful IT is more than just technology. It takes having the right people who understand the technology and the exact processes needed to implement and maintain that technology.

StepUP IT has invested time and resources in putting together a team that understands technology, and also knows how to provide world-class service to our customers. Our system starts with the best industry practices, then adds the collective knowledge and field experience of our engineers. We have a state-of-the-art Remote Monitoring & Management (RMM) system that enables our engineers to manage a wide variety of client systems in real time. We employ a system of checks, and constantly monitor alerts to ensure our processes and checklists are strictly followed by our team. We have the personnel, processes, and technology tools to meet the IT challenges that every day brings.

Considerations when Evaluating an IT Partner for your Business

  • Does the company have a team of engineers or just one or two people for support?
  • Are the team members experienced engineers, or are they fresh out of school?
  • Will you have specific Engineers assigned to your business?
  • Will they have all of your business’s details and give you personalized attention when you call in?
  • Do they have local engineers and technicians that can help you on site, if needed? 
  • Have they been around for many years and have experience working with SMB segments?
  • Can they provide references from businesses of your size and typical IT environment?
  • How long has the average client been with them (customer retention period)?
  • What is their philosophy of support? Do they provide break-fix services, or do they believe in proactive IT Support?
  • Do they have the tools in place to manage your technology environment proactively?
  • Are they discussing cutting-edge, cloud-based solutions with you whenever it makes total sense?

 

StepUP IT is fully prepared to provide your business with world-class support. Talk to us and discover how we can make a positive contribution to your company’s bottom line.

OUR PARTNERS

StepUP IT has partnered with leading technology companies like Microsoft, HP, Cisco, VMware, Webroot, AVG, Datto, Veeam, Barracuda, Sophos, and AppRiver, as well as many other technology companies to provide you a total solution.

These partners enable us to provide you with a wide range of products and services like hardware, software, a variety of services, and cloud offerings. We draw from our experience with these vendors to design and build a solution that fits your specific needs. While there are many technologies that have become the industry standard and are most commonly used to fill specific needs, we recognize that there is not a one-size fits all solution. So, we take the time to find solutions and services that matches your needs and your budget.