Given below is a comparison of the two Managed IT Services packages that we offer.

ServiceTotal ManagedCo-Managed Infrastructure
Guaranteed Response Time for Critical or High Issues
1 hour
1 hour
Remote Management & Monitoring (RMM) System
Advanced Ticketing System Integrated with RMM and Other Support Systems
Client Portal for Creating and Managing Support Tickets
Comprehensive Infrastructure Documentation and Network Map
Server and Network Infrastructure Proactive Maintenance and Anti-Virus Software
Server and Network Infrastructure Support
Desktop Computer, Workstation, and Laptop Proactive Maintenance and Anti-Virus Software
Help Desk and End User Support
Email Services Management - Core Infrastructure
Email Services Management - End User
Security Solutions and Services Support
Backup and Data Protection Services - Core Infrastructure
Backup and Data Protection Services - End User
vCIO Services and Quarterly Service Review
Password Management (includes secure online storage for end users)
Asset Management and Reporting
Warranty Renewal Management
License Renewal Management
Custom Reporting and Alerts