MANAGED SERVICES

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Businesses are more dependent on technology than ever before, and downtime is no longer an option. We offer managed services that reduce costly system interruptions, using current IT infrastructure support methods and tools.

Benefits of Managed Services:

  • Less Downtime and Interruptions: proactive IT planning, management, and remediation, which work together to eliminate common reasons for downtime, and in turn, resulting in more uptime and smoothly running systems.
  • Increased Productivity: unlimited Help Desk, and various support options, enabling users to focus on their core business.
  • Peace of Mind: backups, security, and disaster recovery needs are taken care of. If an unforeseen issue does arise, we are ready to handle it promptly, at no additional cost.
  • Simplified Budgeting: our flat-rate, all-inclusive support eliminates surprise IT costs, making it easy to forecast technology spending.
  • Trusted Expert Advisors: our vCIO services ensure optimized technology that meets business needs and growth.
  • Reduced Costs: industry research states that total annual IT costs actually drop by nearly 20% when proactively managed.

 

IT CONSULTING AND PROFESSIONAL SERVICES

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StepUP IT has been supporting small and medium-sized businesses for over 15 years. Our engineers have vast experience with a multitude of technologies, and we understand the Information Technology challenges faced by many SMBs. We follow stringent guidelines, apply carefully thought out processes, and conduct thorough system engineering, all while outperforming industry standards for service options and customer service. Read more …

Some of our Services

  • Infrastructure Assessment, Design, and Planning
  • Solution Implementation and Upgrades
  • Ongoing Network Infrastructure Support
  • Microsoft Server Technologies Troubleshooting
  • Cloud Based Services Migrations
  • Network and Security Analysis
  • Virtualization Design and Deployment
  • Backup and Disaster Recovery Implementation.

 

BUSINESS CONTINUITY PLANNING

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Business Continuity Planning (BCP) is how prevention and recovery strategies are formulated to deal with potential Information Technology threats to a company. The goal of BCP is to ensure that technology resources and assets are protected and able to function in the event of a disaster. It is commonly thought that Disaster Recovery (DR) is the same as a BCP, and some might refer it to as BCDR (Business Continuity Disaster Recovery). In reality, DR is just one part of overall BCP. Businesses of all sizes need to evaluate their risks and calculate the losses that they will face in the event of a disaster. Even just the direct loss of revenue during a disaster is enough to justify the investment of time and resources into BCP. Read more …

Ways our BCP Can Help

  • Evaluate your systems and identify your risks
  • Quantify your Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
  • Create, test, and implement a comprehensive plan using industry best practices
  • Document, maintain, and periodically review your plan

 

IT INFRASTRUCTURE ASSESSMENT

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The goal of an IT infrastructure assessment is to provide a comprehensive and independent analysis of your technology ecosystem. For small businesses, this would be an examination of the entire system, including networking, internet connectivity, servers, workstations, mobile devices, email setup, cloud services, backup, physical cable plant, security, policies and procedures, and more. The assessment findings report includes a detailed review of IT system health, while also providing recommendations for remediation in areas that are found to be at risk. Small to medium-sized business may also be complex enough to justify assessments of individual areas within the infrastructure. Read more …